Quality Assurance & Performance
THE CORE OBJECTIVES OF THE LSCB AS SET OUT IN THE CHILDREN ACT 2004 ARE AS FOLLOWS:
- To co-ordinate what is done by each person or body represented on the Board for the purposes of safeguarding and promoting the welfare of children in the area of the authority; and
- To ensure the effectiveness of what is done by each such person or body for that purpose
Audit is a quality assurance process. It provides a means of finding out whether the service is following guidelines and/or applying best practice in a particular area. It is a systematic process that involves defining standards, collecting data and implementing change.
Audit is undertaken to ensure that policy/procedure is being followed. It provides evidence of best practice and can demonstrate the quality of our work to external bodies and inspectors. It also allows areas of weakness to be identified and acted upon.
The actual process of carrying out an audit can sometimes be as beneficial as the outcomes. It provides staff with the time and space to reflect critically on practice. Where different agencies are involved, there is an opportunity to learn about different roles and responsibilities.
It is helpful to have people with a variety of different perspectives within the NEL Quality Assurance group. The group should therefore include staff from different levels/roles or, where appropriate, different agencies. It is best practice for an audit to be led by someone other than the manager for the area under consideration.
THE NELSCB AUDIT PROGRAMME & THE ROLE OF THE QUALITY ASSURANCE AND PERFORMANCE SUB GROUP
The NEL Quality Assurance Subgroup will, as part of the Learning and Improvement Framework develop a regular cycle of audits that seek to assure quality in key areas of safeguarding activity across partner organisations. Further, the Quality Assurance and Performance Subgroup will ensure that any learning as a result of audits is incorporated into practice procedures and the NEL SCB training strategy.
The implementation of audits is carried out by a core group of professional colleagues from partner agencies who have the necessary skills and experience to carry out audits. The core group may also co-opt additional colleagues who have additional skills relevant to the theme of the audit as required.
The NEL Quality Assurance Subgroup will direct and oversee audit activity. The group will:
- Commenting upon and approving the scope for each audit to be undertaken
- Commenting upon and approving the report for each audit, before submission to the LSCB
- Quality assuring the action plans arising from audits to ensure that they are ‘SMART’, and that there is a clear understanding about what actions will be taken forwards, by whom and when
- Agreeing whether a re-audit is needed and a reasonable timescale for this re-audit
- Reviewing progress against the actions resulting from audits
- Maintaining a record of all audits undertaken, the actions arising from these audits and proposed dates for re-audit if applicable
LSCB PERFORMANCE FRAMEWORK
The purpose of the NEL Performance Framework is to provide key information to the Board which will help the Board provide assurances that it is effective in the in the following areas:
- In meeting its statutory duties
- In achieving its priorities
- In ensuring quality across the systems
- In ensuring the Board has mechanisms in place to understand the needs of children in the community
- In setting the right priorities to meet these needs
- In holding partners and board members to account for providing effective and safe services to children and families in North East Lincolnshire.
The LSCB Business Plan priorities and Strategic Objective are reported on through the Performance Report. Please see the Performance Report.
LEARNING FROM LSCB INTER-AGENCY AUDITS
The LSCB undertake a number of themed interagency practice audits aligned to the LSCB priorities. Inter-agency audits provide a mechanism for ensuring that practice is consistent with LSCB policies and procedures. In addition they provide evidence of what is working well and identifies areas that may need to be further developed or strengthened. The following Learning from Audit reports provide a summary of the audit, what the learning was and what practitioners can do to inform their practice as a result.
FURTHER AUDIT INFORMATION:
To view our published serious case reviews, please click here.